Frequently Asked Questions
FAQ'S

THE SERVICE

Who is Reflaunt?

Reflaunt is a pioneer in the circular fashion economy, helping brands empower their customers to give their wardrobe a second life. Reflaunt boasts a global network of leading second hand marketplaces and a technology that enables the instant and simultaneous listing of pieces across channels, giving you the highest chances of seeing your pieces re-homed. Each time you give a piece a second life, you can choose to receive your payment through bank transfer or a higher value in shopping credits to shop again with your favorite brand. Learn more on the ‘About Us’ page or on Reflaunt.com.

What is the service about?

Balenciaga is partnering up with Reflaunt, giving you the opportunity to offer your wardrobe a second life.

What are the benefits?

  1. Embrace a sustainable behaviour by engaging in the circular fashion economy.
  2. We do everything for you, from the pick-up of your pieces to the photographing, pricing, and selling.
  3. Be rewarded for the pieces you re-home via bank transfer or a Balenciaga voucher to redeem in store. If you choose store voucher, Balenciaga contributes with an extra 20% value.
  4. Refresh your wardrobe, while ensuring nothing goes to waste.

What can I resell?

We thank you for considering our service for the resell of your past Balenciaga purchases. Please find the guidelines below:

You may sell all your pre-loved Balenciaga pieces [Ready To Wear, Shoes, Bags, Accessories, Small Leather Goods] that are in excellent condition. We accept womenswear and menswear.

Here is a list of the products you cannot resell:

  1. Any other product than fashion garments in excellent condition
  2. Swimwear and beachwear
  3. Sports leotards and bras
  4. Lingerie
  5. Hair accessories
  6. Counterfeit or non-genuine items
  7. Items created by the seller or significantly altered from the form in which they were originally purchased
  8. Items that have not been acquired legally
  9. Items whose sale is contrary to the law
  10. Items that raise a hygiene or health risk
  11. items with imagery or meaning that may be offensive to any individuals or communities
  12. CITIES products

This list is non exhaustive and we reserve the right to remove items that are not mentioned above but violate our guidelines or endanger our customer’s safety.

THE RESELLING STEPS

How do I resell?

  1. We collect your pieces. You schedule the collection of your pieces and select the pick-up or drop-off date, based on your preferences. Our concierge then picks up your pieces from your home for free* or you directly drop off your items in one of the selected Balenciaga stores[NV2].
  2. Your pieces are sold. Once you have reviewed and accepted the pricing of your pieces, they are listed across our network of marketplaces. You can view your digital wardrobe here and you will receive a notification as soon as a piece is sold.
  3. Receive your payment. Once a piece is sold, you can choose to receive your payment through bank transfer or a Balenciaga voucher to redeem in store. If you choose the voucher, Balenciaga contributes an extra 20% value. Learn more about the voucher.

What can I resell?

We thank you for considering our service for the resell of your past Balenciaga purchases. Please find the guidelines below:

You may sell all your pre-loved Balenciaga pieces [Ready To Wear, Shoes, Bags, Accessories, Small Leather Goods] that are in excellent condition. We accept womenswear and menswear.

Here is a list of the products you cannot resell:

  1. Any other product than fashion garments in excellent condition
  2. Swimwear and beachwear
  3. Sports leotards and bras
  4. Lingerie
  5. Hair accessories
  6. Counterfeit or non-genuine items
  7. Items created by the seller or significantly altered from the form in which they were originally purchased
  8. Items that have not been acquired legally
  9. Items whose sale is contrary to the law
  10. Items that raise a hygiene or health risk
  11. items with imagery or meaning that may be offensive to any individuals or communities
  12. CITIES products

This list is non exhaustive and we reserve the right to remove items that are not mentioned above but violate our guidelines or endanger our customer’s safety.

How do I know if an item is in excellent condition?

An item in excellent condition is defined as follows:

  1. Item was stored correctly and well maintained
  2. Item is in pristine out-of-store condition
  3. Item has no visible signs of wear

How do I ship my pieces?

We offer you two options:

  1. Free collection service of your pieces at a place of your choice within one of the selected cities (Rome, Milan, London, Paris, Singapore)
  2. Drop off of your pieces at one of the selected Balenciaga stores.

Use this link to schedule a pick-up, selecting your preferred date, time and address for our concierge to come and collect your pieces.

Use this link to schedule a drop-off in one of the selected Balenciaga stores.

Finally, place your pieces in a parcel kept open and hand them over to our concierge or a Balenciaga Sales Associate. We take care of everything from here. Receive an e-mail confirmation with the details of your pieces consigned.

Shipping just got greener!

We partner up with Waant for the pick-up of your pieces in Paris. Waant is a concierge partner specialized in high-end transport services, as well as an ecological commitment. Waant’s vehicles are 100% ecological, non-fossil energy (electric or CNG Biomethane). For each electric vehicle built, Waant participates in the reforestation of forests.

Can I change my scheduled pick-up

We kindly ask you not to make any change as our courier is already informed and have organized their routing for you. If you really need to change your pick-up, you can do so up to 48h in advance here.

What proof do I have about my consigned pieces?

During the pick-up of your pieces, our concierge invites you to sign your digital consignment document, capturing information about the pieces consigned. You receive this document via e-mail instantly once signed.

Why are some of my pieces rejected?

All pieces collected go through our Quality & Authenticity (Q&A) experts. It is their responsibility to ensure that all pieces are in excellent condition and authentic for the satisfaction of the future owners and the sustainability of the circular fashion economy. Unfortunately some pieces cannot be accepted if they don’t meet the condition criteria or if they authenticity cannot be verified.

What happens to my pieces that were rejected?

(1) You will have the choice to get them returned to you at a 15$/piece fee via our trusted courier. You will be able to do so within 14 days from the moment you received the e-mail informing you that those pieces cannot be put on sale. (2) You can also choose to donate your items to a charity of our choice, with no additional fee

When will my pieces be ready for sale?

It takes 7 to 14 working days between the collection of your pieces and the listing as they have to go through our Quality & Authenticity (Q&A) experts that will review them, price them and do the photoshoot before they can be listed on our global network of secondhand marketplace.

You are informed via e-mail when your pieces arrive at our warehouse and when they are listed. Once listed, you can then follow your pieces from your digital wardrobe here.

Where are my pieces listed for sale?

Your pieces are listed across a global network of the 20 most reputable secondhand marketplaces, including Videdressing in France, Hardly Ever Worn it in the UK, Rebelle in Germany, Tradesy in the USA, Zalora in Asia, Afound in the nordic countries but also horizontal marketplaces such as Ebay and Etsy.

What if I change my mind about selling a piece?

If you wish to stop selling a piece, please send an email to clientservice@reflaunt.com, specifying the item code of the pieces you would like returned. Please note that the sale of these items will be suspended once you have received a confirmation email and the items will be sent within 30 days. The items will be returned at your charge if the items have been on sale less than 120 days.

THE PRICES AND PAYMENTS

How is the reselling price defined?

Our Quality & Authenticity (Q&A) experts review each piece and define the right pricing based on the pricing algorithm and taking into account market trends, demand for this model and the piece’s condition. Before your pieces are listed for sale, you receive an e-mail with your net payout for your approval.

What is the difference between the reselling price and the payment I receive?

This corresponds to the commission hold by the marketplace that sells the pieces and Reflaunt's service fees.

What is the ‘Smart Pricing’ feature?

At any point in time you can decide to reduce the price of a listed piece to increase your chances of giving it a second life. You can do so by visiting your wardrobe here. For more convenience, you can also decide to use the ‘Smart Pricing’ feature when initially listing your pieces. With this feature, the selling prices of your unsold pieces are progressively reduced over time, by 10% every 45 days, with a maximum price reduction of 3 x 10%.

Can I reduce the reselling price to sell faster?

At any point in time you can decide to reduce the price of a listed piece to increase your chances of giving it a second life. You can do so by visiting your wardrobe here.

How do I receive my payment?

Once a piece is sold, you receive an e-mail, offering you the possibility to choose between a payment through bank transfer or a Balenciaga voucher to redeem in store. If you choose the Balenciaga voucher, Balenciaga contributes an extra 20% value.

I can’t find any payment in my bank account

Once your sale has been confirmed the payment will be issued in the following 5 working days. Please note that it may take up to a week for this payment to be reflected on your bank statement.

How to redeem my Balenciaga voucher?

You receive your voucher via e-mail. To redeem it, simply present the electronic or printed version of the voucher to a Balenciaga Sales Associate in the selected store. Importantly, remember the following validity conditions:

  • Your voucher is valid for 1 year from the date it was issued.
  • It is valid in a selection of Balenciaga stores from the same currency zone as your payment currency.
  • It must be redeemed in one shopping trip as it cannot be partially redeemed.

In what stores can I redeem my Balenciaga voucher?

Your voucher is valid in the following stores. See above for more details about the validity.

Euro Zone:
Balenciaga Montaigne, Paris
Balenciaga Saint-Honoré, Paris
Balenciaga Cannes, Cannes
Balenciaga Monaco, Monaco
Balenciaga Rome, Rome
Balenciaga Montenapoleone, Milan
Balenciaga Florence, Florence

Pound Sterling:
Balenciaga Mount Street, London
Balenciaga Sloane Street, London

Singapore Dollar:
Balenciaga Paragon, Singapore
Balenciaga Marina Bay Sands, Singapore

My Account

How can I change my profile details?

From the settings page here you can easily edit your profile, your address, or your bank account details.

I forgot my password. What should I do?

You can reset your password from the log-in page here. You will then receive an e-mail with the instructions to follow.

I already have a Balenciaga account. Why do I need a new account?

Reflaunt is a partner of Balenciaga, enabling you to offer a second life to your Balenciaga pieces. While you might already have a Balenciaga account, you still need to create a Reflaunt account to start reselling.

I want to delete my account. How do I do?

You can delete your account by clicking here.

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