The service

The reselling steps

Shipping

Pricing and payment

My account

Contact Reflaunt

Reflaunt is a pioneer in the circular fashion economy, helping brands empower their customers to easily resell their pre-loved designer items. Reflaunt has a global network of leading pre-loved marketplaces and technology that instantly lists pieces across multiple channels, giving you the best chance of seeing your items sold to another customer.

Balenciaga has partnered with Reflaunt so you can resell pre-loved designer items with ease, convenience and flexibility.

You can resell your ready-to-wear items, shoes, bags and jewelry in brand new, excellent or very good condition. Make sure they have been washed or dry-cleaned, and have no holes, marks or significant alterations. The item does not have to be originally purchased from Balenciaga.

Who is Reflaunt?

How do I know when my items are sold?

Why were my items declined?

How do I ship my pre-loved items?

Where do I find my shipping label and shipping instructions?

How sustainable is your shipping service?

Can I change my scheduled pick-up?

Is my item covered against loss or damage?

How is a resell price determined?

What is the difference between the resell price and the payment I receive?

What is the difference between the quote and the payment I receive?

What is the service?

Can I reduce the resell price to sell faster?

How does the Smart Pricing feature work?

How long does it take to receive my payment?

How do I spend my Balenciaga voucher?

Where can I see my store credit balance?

How can I change my Reflaunt profile details?

I forgot my password

I already have a Balenciaga account. Why do I need to create a new account?

How do I delete my account?

What can I resell?

How do I reach your client service team?

How do I determine what condition my item is in?

Where is the service available?

How does it work?

When will my items be ready to sell?

Where are my items listed?

Can I change my mind about selling an item?

FAQs

frequently asked questions

The Service

The reselling process

Contact us

Please wait for your ongoing collection to be received by our team before scheduling a new one.

You already have a collection in progress