What are the reselling steps?

We offer a complimentary collection of your items. There’s no need to send your items to us – we will collect them from your home, or you can choose our drop-off service. You are rewarded once your items sell. You will have the choice to receive payment as Balenciaga store credit – with an extra 20% added – or as cash via bank transfer. The amount you receive is the full amount quoted in our pricing proposal.

1) We offer a complimentary collection of your items
You can choose from the below two services to start reselling :
- Drop off your piece at one of the selected Balenciaga stores.
- Organize a free pick-up service at an address of your choice in the US, France, UK, Italy and Singapore.

2) We evaluate and list your items
Our expert team will take care of the photography, pricing and product description of your items. The price of your items are based on an algorithm that takes into consideration market trends, demand and the item’s condition. Once you approve our pricing proposal, we will list your items across our global network of marketplaces simultaneously.

3) You are rewarded
Once your items sell, you will have the choice to receive payment as Balenciaga voucher – with an extra 20% added – or as cash via bank transfer. The amount you receive is the full amount quoted in our pricing proposal. The voucher is received via e-mail and needs o be presented in an electronic or printed version of it at the store.
The voucher is valid for 1 year from the date it was issued. It is valid in select Balenciaga stores and can only be redeemed in stores which operate in the same currency as that of the voucher itself. It must be redeemed in one shopping trip as it cannot be partially redeemed.
Please note that the voucher cannot be used on the Balenciaga website currently. The voucher can only be redeemed at the physical stores mentioned below:

Europe:
Paris - Avenue Montaigne
Paris - Rue Saint-Honoré
Saint Tropez
Cannes - La Croisette
Monaco - Monte Carlo
Rome - Piazza di Spagna
Milan - Via Montenapoleone
Florence - Via de Tornabuoni
Venice - Vallaresso
Barcelona - Paseo de Gracia
Madrid - Calle De Lagasca
Vienna
Bruxelles
Berlin - Kurfurstendamm
Munich
Amsterdam - PC Hoofstraat

USA:
Atlanta - Phipps Plaza
Boston - Copley Place
Canoga Park - Westfield Topanga
Costa Mesa - South Coast Plaza
Dallas - Northpark Center
Honolulu - Ala Moana
Honolulu - Int. Marketplace
Houston - Galleria
Las Vegas - Forum Shops
Las Vegas - Crystals
Las Vegas - Wynn
Los Angeles - Beverly Center
Beverly Hills - Rodeo Drive
McLean - Tyson Galleria
Miami - Bal Harbour
Miami - Design District
Miami - Aventura Mall
New York - Madison Avenue
New York - Mercer Street
Santa Clara - Westfield Valley Fair
Scottsdale - Fashion Square

United Kingdom:
London - Sloane Street
London - New Bond Street

Singapore:
Paragon
Marina Bay Sands

What if the items do not pass Reflaunt quality & authenticity tests?

You can choose between donating items or getting them back. In case of the latter Reflaunt will ship the pieces back to you at the cost of #currency1/item to cover for digitisation, photoshooting and shipping costs of Reflaunt.

Why was my item rejected?

Every item is reviewed by our team of experts to ensure they can be sold in Reflaunt's network of resale channels. Items are declined when they don't meet our Condition guidelines, when we can't verify authenticity, or when they are from a category that cannot be sold in the second-hand market (e.g. lingerie).

What happens if some of the items I send are not accepted while the other ones are?

Only the item(s) that were rejected will be returned to you or donated at your choice. For the item(s) that were accepted Reflaunt will share an estimated net pay for your approval to continue on the resell process.

What happens if I don't accept Reflaunt's valuation of the item and decide to get it back? Will I have to pay the shipping costs?

The item is returned to you at the cost of #currency1/item to cover for digitisation, shipping and photoshooting costs of Reflaunt or you can choose to donate them.

Where are the items sold?

In Reflaunt’s network of over 25 marketplaces worldwide such as Vestiaire Collective, Tradesy, Rebelle, The Next Closet, Hewi amongst others.

Can I choose where the items are sold?

No. Reflaunt has the expertise of listing your items in the marketplaces that will allow you to sell faster and for the highest payout.

How does Reflaunt choose the marketplaces to sell in?

Reflaunt chooses the best luxury resale marketplaces based on excellence in service, traction, reputation and fit with our stock to ensure fastest sell-through with maximum payout.

Do the pieces have a life duration on the marketplaces?

If the product is not resold within 180 days, the product can be returned at no returning fees.
The promise made is that Reflaunt will do their best to resell the item as fast as possible.

What happens if marketplaces cannot manage to sell an item?

You can request for the item to be returned:
1. If the requested return is within 180 days, it will be at your expense.
2. If the requested return is after 180 days period, the return will be at Reflaunt’s expense.

Is there a reminder sent in case the product is not sold?

Reflaunt will maintain constant communication to update you on your listings. In addition, you can also check the status of your items in your Reflaunt account under My Wardrobe.

When will my items be ready to resell?

It usually takes our team of experts 8-12 working days to review, price and photograph your items before they can be listed. We’ll email you once your pieces have arrived and will confirm when they are listed. You can also view and keep track of resell items in your Reflaunt account under My Wardrobe.

Can I change my mind about selling an item?
Yes, you can simply email clientservice@reflaunt.com and confirm the details of the item you no longer wish to resell. The sale will be suspended once you have received a confirmation email and the product will be returned to you within 30 days.

How do I know when my items are sold?

Once a sale has been confirmed, we will notify you via email and you will then receive payment.